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Title: Report of the Regional Environment Protection Advisory Committee (REPAC) for Thames Region of the Environment Agency : April 1999 - end of March 2000
Author: Environment Agency Thames Region
Document Type: Monograph
The Report of the Regional Environment Protection Advisory Committee (REPAC) understands that Thames Region is now achieving 95% compliance or greater in over two thirds of its Customer Charter targets, a publicly available document which sets out the Agency's standards of service. Targets relating to response to complaints and to requests for advice, however, were not met and the Agency has now launched a new tracking system plus local co-ordinators to help improve performance. The greatest area of concern is the response to local authority planning applications where the Region has failed to meet any target for more than three years, with the levels of performance continuing to decrease. Excellent progress appears to have been made however in reducing the backlog in waste licence processing. At the end of March the number of licences delayed by greater than 12 months was 29 (from 61 at the beginning of the year), with plans to eliminate the backlog by the end of June 2000.
Publisher: Environment Agency
Publication Date: 2000
Publication Place: Reading
Subject Keywords: Environment Agency regionsEnvironmental managementComplianceServices
Geographic Keywords: EA South EastThames
Extent: 20
Total file downloads: 279

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